The company was initially flummoxed by the balky routers, but it's now issued a fix. Here's what to do.
As Comcast tries to convince legislators to approve its merger with Time-Warner cable, it appoints a senior executive to overhaul its customer experience.
A new offering allows calls from outside the US and on US airliners with Gogo in-flight service.
All four major ISPs are now getting money from Netflix in exchange for faster speeds.
The commission votes to require mobile carriers and texting apps to adopt text-to-911 functionality
The cable giant says it will review its training and incentive programs after a maddening customer service call goes viral.
Now's the perfect time for Verizon to generate some good will.
As Xfinity WiFi spreads west, so do concerns about the use of customers’ modems as both private and public Wi-Fi connections. Luckily, you have choices for opting out of the program.
Does your Internet service provider suck? Google's Video Quality Report tool can tell you—and even recommend a better ISP in your area.
A combined company would probably be even worse, according to the American Consumer Satisfaction Index.