The cable giant says it will review its training and incentive programs after a maddening customer service call goes viral.
Now's the perfect time for Verizon to generate some good will.
As Xfinity WiFi spreads west, so do concerns about the use of customers’ modems as both private and public Wi-Fi connections. Luckily, you have choices for opting out of the program.
Does your Internet service provider suck? Google's Video Quality Report tool can tell you—and even recommend a better ISP in your area.
A combined company would probably be even worse, according to the American Consumer Satisfaction Index.
Congested connections aren't a net neutrality issue, but they're an argument for more competition.
Grab your popcorn -- Netflix and Comcast are sniping at each other again.
AT&T's plan to bring its 1Gbps fiber-optic service to new cities includes some of the metropolitan areas where Google Fiber is already deployed.
In fact, Comcast streaming speeds shot up 65 percent since Netflix struck an interconnectivity deal with the ISP that gives it better access to Comcast's network.
Some users say the outage lasted about three hours and affected both TV and Internet service