Don't-Miss Stories

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Comcast on hellish customer service call: Rep did 'what we trained him' to do

The cable giant says it will review its training and incentive programs after a maddening customer service call goes viral.

Verizon FiOS getting faster uploads to match download speeds

Now's the perfect time for Verizon to generate some good will.

on pcworld.com

comcast xfinity wifi home is hotspot july 2014

To Xfinity WiFi we're all hotspots, but you don't have to be

As Xfinity WiFi spreads west, so do concerns about the use of customers’ modems as both private and public Wi-Fi connections. Luckily, you have choices for opting out of the program.

on pcworld.com

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Google launches a tool for testing your ISP's YouTube performance

Does your Internet service provider suck? Google's Video Quality Report tool can tell you—and even recommend a better ISP in your area.

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Comcast and Time Warner rank dead last in satisfaction as merger looms

A combined company would probably be even worse, according to the American Consumer Satisfaction Index.

Report: U.S. Internet providers allow 'permanent congestion' and want cash to clear it up

Congested connections aren't a net neutrality issue, but they're an argument for more competition.

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Forget streaming video: For real drama, check out the Netflix-Comcast feud

Grab your popcorn -- Netflix and Comcast are sniping at each other again.

AT&T lays out plan for gigabit Internet dominance, setting up Google Fiber showdown

AT&T's plan to bring its 1Gbps fiber-optic service to new cities includes some of the metropolitan areas where Google Fiber is already deployed.

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Netflix pays off Comcast, discovers that speeds magically improve

In fact, Comcast streaming speeds shot up 65 percent since Netflix struck an interconnectivity deal with the ISP that gives it better access to Comcast's network.

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AT&T cites power problem in U-verse outage

Some users say the outage lasted about three hours and affected both TV and Internet service