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Comcast on hellish customer service call: Rep did 'what we trained him' to do

The cable giant says it will review its training and incentive programs after a maddening customer service call goes viral.

Researchers reveal 3 devious ways online trackers shatter your privacy and follow your digital footsteps

The use of such tracking tools may be unknown to most users, according to a research paper

on pcworld.com

Internet giants press for net neutrality in FCC filing

Strong net neutrality rules should keep the Internet open, dynamic and spontaneous for all, the companies said.

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10 sites with stunning visual data that will change your world view

We all know what a picture's worth. These websites use graphics to display everything from Twitter traffic to births and deaths, in ways that truly drive home what words alone cannot.

on pcworld.com

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Experts worry governments, 'commercial pressures' will undermine online freedom

What keeps Internet experts up at night? Pew Research Center's latest study gives us a glimpse.

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Google launches invite-only domain registration service

Private registration is included in service, which will go up against GoDaddy

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Unicode update adds emoji for spiders, chili pepper, 'live long and prosper,' and more

A new version of Unicode supports emoji, currency symbols and historic languages

All those videos you're watching will help triple Internet traffic, Cisco says

The networking equipment provider forecasts that IP video will account for 79 percent of IP traffic in 2018, as global Internet traffic hits 1.6 zettabytes.

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Reset the Net: How the web is fighting back on the anniversary of Snowden's revelations

One year to the day after Snowden's first NSA revelation broke, the web is aflutter in rebellion. Here's the details, and tools you can use to protect your privacy.

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Report: The FCC may redefine what counts as broadband

Not all DSL or cable Internet connections count as broadband, and new FCC rules may tighten the definition.