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Here's a to-do list for Comcast's first 'customer experience' exec

As Comcast tries to convince legislators to approve its merger with Time-Warner cable, it appoints a senior executive to overhaul its customer experience.

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Comcast hopes Wi-Fi streaming will win over college students

Xfinity on Campus, offered at select schools, will let college students watch live and on-demand TV from their laptops, smartphones, and tablets. And maybe it will make them think twice about cutting the cable cord once they graduate.

Netflix, AT&T hammer out interconnection deal to boost streaming video speeds

Netflix is quickly racking up interconnection deals with the major U.S. ISPs in 2014. AT&T is the latest to grab a chair at the Netflix interconnection buffet.

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Comcast on hellish customer service call: Rep did 'what we trained him' to do

The cable giant says it will review its training and incentive programs after a maddening customer service call goes viral.

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Customer's call shows that Comcast must change; will company listen or hang up?

It's understandable that Comcast wants to keep its subscribers from cutting the cord. But as this week indicated, it's got a funny approach toward retaining customers.

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Listen to the Comcast customer service call from hell

You didn't think you'd be able to cancel your Comcast subscription that easily, did you?

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To Xfinity WiFi we're all hotspots, but you don't have to be

As Xfinity WiFi spreads west, so do concerns about the use of customers’ modems as both private and public Wi-Fi connections. Luckily, you have choices for opting out of the program.

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Cord cutters, beware: AT&T's DirecTV buy affects you, too

Even if you've spurned cable TV, you're still likely to feel the impact from mega-bucks deals like the ones involving AT&T and DirecTV or Comcast snapping up Time Warner Cable. After all, cable providers have a built-in incentive for making cord cutting an unattractive option to their subscribers.

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Comcast looks to niche audiences with its online video service

Don't call it a YouTube killer. Instead, Comcast is looking for a way around the bandwidth limitations of cable TV.

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Survey: Over half of cable subscribers would leave if they could

Cable customers are mad as hell, and won't take it any more...provided they can find an alternative.