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Comcast on hellish customer service call: Rep did 'what we trained him' to do

The cable giant says it will review its training and incentive programs after a maddening customer service call goes viral.

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Customer's call shows that Comcast must change; will company listen or hang up?

It's understandable that Comcast wants to keep its subscribers from cutting the cord. But as this week indicated, it's got a funny approach toward retaining customers.

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Listen to the Comcast customer service call from hell

You didn't think you'd be able to cancel your Comcast subscription that easily, did you?

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To Xfinity WiFi we're all hotspots, but you don't have to be

As Xfinity WiFi spreads west, so do concerns about the use of customers’ modems as both private and public Wi-Fi connections. Luckily, you have choices for opting out of the program.

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Cord cutters, beware: AT&T's DirecTV buy affects you, too

Even if you've spurned cable TV, you're still likely to feel the impact from mega-bucks deals like the ones involving AT&T and DirecTV or Comcast snapping up Time Warner Cable. After all, cable providers have a built-in incentive for making cord cutting an unattractive option to their subscribers.

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Comcast looks to niche audiences with its online video service

Don't call it a YouTube killer. Instead, Comcast is looking for a way around the bandwidth limitations of cable TV.

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Survey: Over half of cable subscribers would leave if they could

Cable customers are mad as hell, and won't take it any more...provided they can find an alternative.

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Comcast and Time Warner rank dead last in satisfaction as merger looms

A combined company would probably be even worse, according to the American Consumer Satisfaction Index.

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Comcast plans to reimpose monthly data caps on all customers within 5 years

Bandwidth caps are coming back for Comcast home Internet customers, according to one company executive.

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Report: Comcast near to delivering 'Madden' through your cable box

Comcast and Electronic Arts are working to deliver both casual and top-tier games via your cable box, according to a report. The service appears to be called "Xfinity Games Powered by Origin".