20 Best U.S. Airports for Tech Travelers

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10 Most Tech-Friendly U.S. Airlines

Airports provide only part of the tech amenities for travelers who fly; airlines also play a major role. The accompanying chart ranks the airlines that been most instrumental in outfitting U.S. airports with things like work desks, "power bars," and charging stations. We also rate the airlines on their support of mobile check-ins, the usefulness of their mobile app, the pervasiveness of on-board Wi-Fi on their flights, and their effective use of social platforms such as Twitter and Facebook to connect with customers.

AIRLINEAirport tech amenities (10-point scale)1Mobile check-inMobile app quality (10-point scale)2Planes with Wi-FiUse of social media (10-point scale)3
1 Delta 7 Yes 8 70% 9
2 Alaska 6 Yes 6 92% 8
3 Virgin America 6 Yes 2 100% 7
4 American 4 Yes 6 30% 7
5 Southwest 7 No 5 19% 8
6 United-Continental 3 Yes 6 2% 7
7 US Airways 3 Yes 2 17% 6
8 Frontier 4 No 1 35% 7
9 Airtran 3 No 1 100% 1
10 Jet Blue 5 No 2 0% 7

FOOTNOTES: 1Based on number of outlets, USB ports, and work desks found at carrier's gates versus the average for the other gates at the same airports. 2Based on assessment of design, functionality, and user reviews of the airline's app(s). 3Based on quality of content and level of meaningful customer interaction on Twitter and Facebook platforms.

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