Annoying Software: Is Apple iTunes the New AOL?
4. Proprietary Problems
Both AOL and iTunes don't work well, or at all, with outside services. AOL's instant-messaging protocol is fully able to communicate only with the Google Talk instant-messaging service. It can't do the same
AOL also has a walled garden of tools and content accessible exclusively to users of its software. Its proprietary nature has changed a lot from the days when you could check your AOL e-mail
iTunes has its own propensity for proprietary features. Want to play a non-iTunes video on your iPod? To do so for free, you'll have to hunt down a solid third-party tool for converting videos. Conversely, iTunes doesn't work with Microsoft's Zune digital audio device or other MP3 players.
Updated: Also, despite Apple's recent decision to sell some DRM-free songs, most iTunes tunes still play only on iPods, a couple of Motorola phones, or a computer with iTunes software on it. (DRM-free songs from iTunes, which used to cost 30 cents more than regular $0.99 purchases, now are similarly priced.)
5. Lowest-Common-Denominator Attitudes
Just as AOL made getting on the Internet stupid-proof in the 1990s, Apple's iTunes made buying and downloading digital music and adding it